"That Bogan? Ben rocks, really he's made for this job. He literally enthralled the entire group with his wit and extensive knowledge about New Zealand. Ben's got an easy way with people and made sure everyone felt like a friend not a client! Great sense of humour, everyone loved taking the piss out of him and he played along with it. Everyone felt like one big family and here's dad driving the bus! As much fun and joking around we had, I also thought Ben was very professional. There was one lady who had come into Nelson lakes and decided she wouldn't be doing the entire hike. So Ben had to run out to contact someone over the cell phone to get within range. And he didn't make it by night fall, had to go out and do it over in the morning, and he wasn't at all put off by doing this - I mean he totally took care of Lydia, made sure she was comfortable, and feeling good, and made it feel like it was no big deal at all. I think that's great, I personally would have had a fit, to have to go and backtrack like that, but he was great about it. Handled it with respect and professionalism. I think the group with us in Nelson Lakes got a real good sense of Ben's leadership abilities right there. All in all, Ben was super guide and I couldn't imagine anyone doing a better job!"